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Privacy policy

Privacy policy

Privacy policy, Solar Kaihdin Ky, the SOLAR online store

 The purpose of this privacy policy is to describe as transparently as possible how we process your personal data on the Solar Kaihdin Ky:s website and in our online store (www.solar.fi). If something remains unclear, or you have any questions as the registered party, please contact us by email at solar@solar.fi. We may update this privacy policy due to changes to our processing measures or the applicable legislation. You can always find the up-to-date privacy policy on our website.

Who are we?

Solar Kaihdin Ky • FI19342748• Lankilantie 46• 85100 Kalajoki, FINLAND • eeva-liisa.heusala@solar.fi

Why are we processing your personal information?

When you visit our website:

When you visit our website, we process and automatically save log file data from the server, such as your IP address, different time stamps and other information about the device you’re using. We utilise this information to allow access to our website and to analyse, report and improve the quality of our website. For example, different web browsers display websites differently. This is why we process data about the browser you’re using – to ensure that the website is displayed correctly on your device. Apart from this, we use the information to diagnose possible technical problems on our website. For example, if your browser attempts to contact our website and fails to do so, we investigate what caused the a problem and try to fix it. Data retention period: 5 years. Legal basis for processing: legitimate interests pursued by the controller.

When you contact us:

Naturally, we process your personal data, such as your email address, name and the content of the message you sent us when you contacted us or asked for a quote. We process this data to answer your questions, take care of the customer relationship and marketing purposes. Data retention period: 5 years. Legal basis for processing: legitimate interests pursued by the controller.

Delivery, processing and archiving of orders.

To process and deliver the products you’ve ordered, we process certain personal data, such as your contact information and information about the products you’ve ordered. We also use external payment service providers which process your personal data when you pay for the products you’ve ordered. Data retention period: 6 years. Legal basis for the processing: the processing of personal data is necessary for the implementation of the agreement and to comply with the retention periods set by the Accounting Act.

How do we protect your data?

We do our best to keep your data safe. We have implemented the appropriate technical and organisational measures to protect your information from accidental or unlawful destruction, loss, alteration, unauthorized transfer, handover or access. Manual material is kept in locked spaces or locked cabinets. Access to personal information and related files is restricted and protected with user names and passwords. Electronic material is stored on secure servers. The information will be treated confidentially and in accordance with legal confidentiality obligations.

Do we share your information with third parties?

We use service providers to process personal information. We have made contractual arrangements with these companies to ensure that they process personal information only on our behalf. The following third parties will be used in connection with the processing of your data:

Service provider Purpose of use Location
LevelUp Oy LevelUp Oy maintains our website Finland
Zoner Oy Zoner Oy delivers us the servers on which your personal data is kept. It also saves your IP address for maintenance purposes. Finland
Paytrail Oy We also use external payment service providers for the payment of orders. They process your personal data according to their privacy policy practices. More information: Paytrail Oy. Finland

In addition to the above, we use Google Analytics to analyse our website. Some data connected with your use of the site, e.g. your IP address, is transferred to Google, which saves it on its servers. You can find more information about the processing of personal data here: http://www.google.com/policies/privacy/

What are your rights as a registered party?

According to the GDPR, you have certain rights connected with the processing of your data:

The right to access your information:

You have the right at any time to request confirmation as to whether we process your information. If we process your information, you have the right to access and receive a copy of your information.

The right to rectify your information:

If you believe that the information we hold is inaccurate or out of date, you may contact us and request that we correct it.

The right to be forgotten:

You have the right to ask us to delete your information, and we will comply with the request unless we have a legal obligation to retain the information or other valid reasons to retain it. For example, we do this if we need some information to confirm a transaction or we are defending or preparing a legal claim.

The right to restrict processing:

In certain circumstances, you have the right to ask us to suspend the processing of your data – for example, if you need your data to initiate, execute, or defend legal proceedings, and you do not wish us to delete such data in accordance with our retention periods.

The right to transfer your information:

You have the right to have certain parts of your information in a commonly used machine-readable format so that you can transfer it to another company.

The right to object to processing:

In certain circumstances, you also have the right to object to the processing of your data, and we will terminate all processing, except when we believe we have valid reasons to continue processing. You can also object at any time to the processing we do for direct marketing.

The right to lodge a complaint:

If you feel that your data protection rights have been violated, you always have the right to lodge a complaint with the supervisory authority at www.tietosuoja.fi.

Questions?

If you have any questions or information about this privacy policy or your rights as a registered party, please contact us on solar@solar.fi.