The purpose of this Privacy Policy is to describe, as transparently as possible, how we process your personal data in connection with the Solar Kaihdin Oy website and online shop (www.solar.fi). If anything in this Policy is unclear, or if you have any questions regarding your rights as a data subject, please do not hesitate to contact us by email at solar@solar.fi.

We may update this Policy from time to time due to changes in our data processing practices or applicable legislation. The most up-to-date version of this Privacy Policy is always available on our website.

Who are we?

Solar Kaihdin Oy
Business ID: 1934274-8
Lankilantie 46
85100 Kalajoki, Finland

Why do we process your personal data?
When you visit our website

When you visit our website, we automatically process and store information contained in server log files, such as your IP address, various timestamps, and other information related to the device you use.

We use this data to enable access to our website and to analyse, report on and improve the quality and performance of our website. For example, different web browsers display websites in different ways. For this reason, we process information about the browser you use to ensure that the website is displayed correctly for you. In addition, we use this data to diagnose and resolve any technical issues on the website. For example, if your browser attempts to connect to our website unsuccessfully, we investigate the cause of the error and seek to rectify it.

Data retention period: 5 years
Legal basis for processing: Legitimate interests of the data controller

When you contact us

When you contact us or request a quotation, we process personal data such as your email address, name and the content of your message. We process this data in order to respond to your enquiries, manage the customer relationship, for marketing purposes, and to handle feedback.

Data retention period: 5 years
Legal basis for processing: Legitimate interests of the data controller

Order processing, delivery and record keeping

In order to process orders and deliver the products you have ordered, we process certain personal data such as your contact details and information relating to the products ordered. We also use third-party payment service providers who process your personal data in connection with payments for the products you purchase.

Data retention period: 6 years
Legal basis for processing: Processing of personal data is necessary for the performance of a contract and for compliance with statutory retention obligations under accounting legislation.

How do we protect your personal data?

We take appropriate measures to keep your personal data secure. We have implemented suitable technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data.

Paper-based records are stored in locked premises or locked cabinets. Access to personal data and related files is restricted and protected by user IDs and passwords. Electronic data is stored on secure servers. All personal data is processed confidentially and in compliance with applicable statutory confidentiality obligations.

Do we disclose your personal data to third parties?

We use service providers to assist us in processing personal data. We have entered into contractual arrangements with these companies to ensure that they process personal data solely on our behalf and in accordance with our instructions. The following third parties are involved in the processing of your personal data:

LevelUp Oy (Finland): LevelUp Oy maintains and supports our website.
Zoner Oy (Finland): Zoner Oy provides the servers on which your personal data is stored and records IP addresses for maintenance and security purposes.
Paytrail Oy (Finland): We use third-party payment service providers to process payments for orders. These providers process personal data in accordance with their own privacy policies. Further information is available from Paytrail Oy.

In addition, we use Google Analytics to analyse the use of our website. Certain data relating to your use of the website, such as your IP address, is transmitted to Google and stored on Google’s servers. Further information about how Google processes personal data can be found in Google’s Privacy Policy:

http://www.google.com/policies/privacy/

Read our Cookie Policy here. Change your cookie settings.

What rights do you have as a data subject?

In accordance with data protection legislation, you have certain rights in relation to the processing of your personal data:

Right of access

You have the right to request confirmation at any time as to whether we process your personal data. Where we do process your personal data, you also have the right to access that data and to receive a copy of it.

Right to rectification

If you believe that the personal data we hold about you is inaccurate or out of date, you may contact us and request that we correct such data.

Right to erasure (“right to be forgotten”)

You have the right to request that we erase your personal data. We will comply with such a request unless we are legally obliged to retain the data or have other legitimate grounds for continuing to process it. For example, we may need to retain certain data in order to verify a transaction or to establish, exercise or defend legal claims.

Right to restriction of processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data. For example, this may apply where you require the data for the establishment, exercise or defence of legal claims and do not wish the data to be erased in accordance with our retention periods.

Right to data portability

You have the right to receive certain personal data concerning you in a structured, commonly used and machine-readable format, and to transmit that data to another controller.

Right to object to processing

In certain circumstances, you also have the right to object to the processing of your personal data. In such cases, we will cease processing unless we demonstrate compelling legitimate grounds to continue. You also have the right to object at any time to the processing of your personal data for direct marketing purposes.

Right to lodge a complaint

If you consider that your data protection rights have been infringed, you have the right to lodge a complaint with the supervisory authority. In Finland, the competent authority is the Office of the Data Protection Ombudsman: https://tietosuoja.fi/en/home

Any questions?

If you have any questions regarding this Privacy Policy or your rights as a data subject, please contact us at solar@solar.fi.