Solar online shop; terms of ordering and delivery
General information about the online shop
The Solar online shop is operated by Solar Kaihdin Oy (Business ID 1934274-8). We sell products to private individuals and businesses. We deliver online shop orders within Finland.
All product prices include VAT at 25.5%. Prices in the Solar online shop are shown in euros (€). Delivery charges are added in accordance with the current price list. We reserve the right to change prices.
Ordering
Orders are placed via Solar Kaihdin Oy’s online shop at www.solar.fi. By placing an order, the customer agrees to the delivery terms and conditions in force at the time of ordering.
Order confirmation
An order confirmation is sent automatically by email once the order has been placed.
Lead times
Under normal circumstances, the lead time for standard products is 7 working days. A “standard product” means a product from our range that is made in stock colours and remains within the stated sizelimits. If a product is in a special colour, a special design, or exceeds the size limits, we will inform you of the lead time when you place the order. Only stock colours can be selected in the online shop.
Accessories and spare parts may be dispatched sooner, as they are kept in stock.
We reserve the right to delays in delivery
Delivery methods and delivery charges
Delivery charges are added according to the current price list and the weight of the shipment. Available delivery options are Matkahuolto, Posti, home delivery by DB Schenker, or collection from our factory in Kalajoki. Orders can be collected from the factory on weekdays between 09:00 and 15:00.
Matkahuolto deliveries
Orders are delivered to the Posti pick-up point or parcel locker selected by the customer.
- Small and medium parcels under 2 metres in length are delivered to a pick-up point or parcel locker.
- Large and special-size parcels over 2 metres in length are delivered to a Matkahuolto service point.
Posti deliveries
Your order will be delivered to the Posti pick-up point or parcel locker selected by the customer.
- Small and medium parcels are delivered to a pick-up point or parcel locker.
- Large and extra-long parcels over 2.4 metres in length are delivered to a Posti service point.
Orders containing fly screen doors
Due to the large parcel size, the delivery method available for orders containing fly screen doors is DB Schenker or collection from the factory.
Receiving your delivery
Before signing for the delivery, please check the parcels externally for any transport damage. If the packaging is damaged, the condition of the contents must be checked.
If the products are damaged, you must request that Matkahuolto, Schenker or Posti records the damage on the consignment note. Notifications and photos of transport damage must be sent without delay byemail to solar@solar.fi.
Exchanges and returns
Our products are made to order as bespoke products, excluding spare parts and accessories. Bespoke (made-to-measure) products do not have an exchange or return right. Orders for made-to-measure products cannot be cancelled once the order confirmation has been sent.
Consumers may cancel orders for spare parts within 14 days of receiving the goods, when ordered separately from the Solar online shop. The right of return applies only to unused products in resaleable condition.
Solar Kaihdin Oy does not reimburse any costs incurred for returning spare parts.
Please return spare parts using the details below:
Solar Kaihdin Oy
Lankilantie 46
85100 Kalajoki
Finland
Tel. 0504626218
Failure to collect a parcel is not a return. We will charge the additional costs incurred for uncollected parcels. Solar has the right to charge a €15 handling and return fee for orders that are not collected.
Complaints and claims
Any complaint must be reported without delay to Solar Kaihdin Oy by email to solar@solar.fi. To speed up processing, please attach a photo of the possible defect and include your online shop order number.
Warranty
SOLAR standard products made to order are covered by a five-year warranty. The customer must review the delivery and warranty terms and conditions in force when placing the order.
Spare parts ordered separately are not covered by a warranty.
Payment
Products and delivery charges are paid at checkout using your chosen payment method. Payment can be made immediately, by invoice, or using another method such as Klarna (where available).
Payment service provider
Payment processing is provided by Paytrail Oyj (Business ID 2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as the payee on your bank statement or card statementand will forward the payment to the merchant. Paytrail Oyj is licensed as a payment institution. In the event of a complaint, please contact the supplier of the product as the primary point of contact.
Purchasing with Alisa Corporate Invoice (Yrityslasku) can be done using only contact details and strong authentication. It is sufficient that we can verify the connection between the buyer and the companythey represent. Use of this payment method requires a Finnish Business ID and Finnish online banking credentials for the purchaser. The buyer’s purchase authorisation is verified digitally. For this purpose, werecommend that the buyer uses the company’s phone number and email address when placing the order.
Paytrail Oyj (Business ID: 2122839-7)
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Finland
Tel. 0207 181830
www.paytrail.com
Paytrail Alisa Corporate Invoice
The invoice is issued by Alisa Corporate Invoice primarily as an e-invoice, but email and paper invoices are also possible. Companies’ official e-invoicing addresses are already on file, making it easy to selectthe billing address. Invoice handling has been designed to be as smooth as possible for business buyers, and the buyer can add reference information needed for allocation.
Alisa Corporate Invoice offers three payment terms: 14 days, 30 days and 60 days. The invoicing surcharge varies by chosen term:
- 14 days: €9.90
- 30 days: €19.90
- 60 days: €29.90
The Alisa Corporate Invoice credit limit is €5,000.
If you have questions about Alisa Corporate Invoice, please contact Alisa customer service:
- Email: yritysrahoitus@alisapankki.fi
- Telephone: 0293 230 910 (weekdays 09:00–17:00, €0.1717/min)
Alisa Corporate Invoice is provided by Alisa Bank Plc.
Other terms
We reserve the right to amend these delivery terms and conditions. The customer must review the delivery terms and conditions in force at the time of ordering.
Special products
Lead times for special products are longer than for standard products, and they cannot be ordered via the online shop. A separate quotation must always be requested for special products by email at solar@solar.fi.
A “special product” means a product in a special colour, outside the standard size limits, or in a shape other than square or rectangular.
Product sizing and manufacturing dimensions
In the online shop, you must always provide the requested dimensions for each product in millimetres. The required measurement may be the opening size or the manufacturing size (please check the sizinginstructions for the product on the product page).
The measurement to be provided is indicated below the measurement field in our online shop products. The opening size may differ from the manufacturing size. We apply any necessary deductions oradditions to opening sizes to determine manufacturing dimensions (this applies to insect screens for windows installed in window openings).
Dispute resolution
If the buyer’s error report does not result in a resolution, the buyer may contact the consumer advisory services in their own municipality, which can investigate and mediate the matter on the consumer’sbehalf.
A consumer, as defined in the Finnish Consumer Protection Act, has the right to refer a dispute concerning defects in goods and warranty terms to the Consumer Disputes Board. If the dispute is taken to court, it will be heard in the District Court of the consumer’s municipality of residence.