{"id":19115,"date":"2020-05-18T15:42:25","date_gmt":"2020-05-18T12:42:25","guid":{"rendered":"https:\/\/www.solar.fi\/warranty-conditions\/"},"modified":"2026-01-11T09:17:12","modified_gmt":"2026-01-11T07:17:12","slug":"warranty-terms","status":"publish","type":"page","link":"https:\/\/solar.fi\/en\/warranty-terms\/","title":{"rendered":"Warranty Terms"},"content":{"rendered":"\n\n
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Warranty Terms<\/h1><\/div>\n \n

Warranty provider<\/strong>
\nSolar Kaihdin Oy
\nLankilantie 46
\n85100 Kalajoki, FINLAND
\nTel. +358 10 501 4450
\nsolar@solar.fi<\/p>\n

Scope and territorial validity<\/strong>
\nThis warranty applies to the following products manufactured by Solar Kaihdin Oy:
\n\u2013 SOLAR Venetian blinds
\n\u2013 SOLAR Sandy fly screens
\n\u2013 SOLAR fly screen doors
\n\u2013SOLAR Candy removable window grille
\n\u2013SOLAR Bandy framed window grille
\n\u2013 SOLAR PLISEE pleated blinds
\n\u2013 SOLAR DUETTE honeycomb blinds<\/p>\n

The warranty does not cover damage caused by installation or transport. For Venetian blinds, the warranty applies to indoor use only. Use on balconies or terraces is not considered indoor use and is thereforeexcluded from the warranty.<\/p>\n

The warranty is valid in Finland only.<\/p>\n

Warranty period<\/strong>
\nThe warranty is valid for five (5) years from the date of delivery of the goods.<\/p>\n

What the warranty covers<\/strong>
\nThe warranty provider is responsible for ensuring that the product retains its normal quality and remains fit for its intended use throughout the warranty period. Any deviation from this is considered a defect.<\/p>\n

A defect may include, for example, manufacturing defects, structural faults, or other defects or deficiencies that arise during the warranty period and impair the usability of the product.<\/p>\n

The warranty provider is not liable for a defect if it can be reasonably demonstrated that the deviation from normal quality or usability is due to a cause attributable to the buyer. Such causes may include, for example, damage resulting from misuse of the product, incorrect installation or maintenance, or use other than normal and appropriate use.<\/p>\n

The warranty does not cover damage caused by external factors, including damage caused by animals, children, or freezing.<\/p>\n

Procedure in the event of a defect<\/strong>
\nThe buyer must notify the warranty provider or the seller of the defect within a reasonable time after discovering it, or after the buyer should reasonably have discovered it. Notification may, however, always be made within two months of the date on which the defect was actually discovered.<\/p>\n

When reporting a defect, the buyer must provide the warranty certificate, purchase receipt, or other reliable proof of where and when the product was purchased. Such proof is not required if the place and time of purchase can be verified from records held by the seller or the warranty provider.<\/p>\n

Warranty provider\u2019s obligation to remedy a defect or replace the product<\/strong>
\nThe warranty provider shall remedy the defect or supply a defect-free product within a reasonable time from the date on which the buyer reported the defect. Remedying the defect must not result in any cost to the buyer or cause significant inconvenience.<\/p>\n

Where no special professional expertise is required, the warranty provider may fulfil its obligation by sending the buyer a repaired or replacement part.<\/p>\n

The warranty provider may provide the buyer with instructions on how to proceed in the event of a defect, for example to ensure that returning the product for repair is handled appropriately and in a cost-effective manner.<\/p>\n

Failure to fulfil the obligation to repair or replace<\/strong>
\nIf repairing the defect or supplying a defect-free product is not possible, the buyer is entitled to request a price reduction corresponding to the defect or to cancel the contract, unless the defect is minor.<\/p>\n

The same applies if the warranty provider fails to remedy the defect within a reasonable time and without causing significant inconvenience to the buyer.<\/p>\n

Compensation for damage<\/strong>
\nThe buyer is entitled to compensation for damage suffered as a result of a defect in the product. Compensable damage includes direct losses caused by the defect, such as reasonable travel, telephone, postage and similar expenses incurred by the buyer in investigating the matter.<\/p>\n

The warranty provider is obliged to compensate for indirect losses only if the defect or damage is attributable to negligence on the part of the warranty provider, or if, at the time of sale, the product differed from what the warranty provider had expressly undertaken.<\/p>\n

The Warranty does not limit statutory rights<\/strong>
\nThe buyer retains the rights granted under Chapter 5 of the Finnish Consumer Protection Act, and this warranty does not restrict those rights.<\/p>\n

The buyer may also rely on the statutory liability for defects of the seller and any previous seller in the supply chain, for example where a defect occurs in a part excluded from the warranty, or where the defect is discovered only after the warranty period has ended.<\/p>\n

If a defect appears within six months of delivery of the product, the defect is presumed to have existed at the time of delivery. Liability for the defect rests with the seller unless the seller can demonstrate that the product was defect-free at the time of delivery, or unless the issue results from normal wear and tear, an accident, or improper handling.<\/p>\n

Dispute resolution<\/strong>
\nIf the buyer\u2019s notification of a defect does not lead to a resolution of the matter, the buyer may contact the consumer advisory services in their municipality of residence. These services can assist the consumer by investigating the matter and facilitating a settlement.<\/p>\n

A consumer, as defined in the Finnish Consumer Protection Act, has the right to refer a dispute concerning defects in the product or the warranty terms to the Consumer Disputes Board. If the dispute is brought before a court of law, it shall be heard by the District Court of the consumer\u2019s municipality of residence.<\/p>\n<\/div>\n \n \n <\/div>\n <\/div>\n\n <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":919,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":"","_members_access_role":[],"_members_access_error":""},"class_list":["post-19115","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWarranty Terms - Solar<\/title>\n<meta name=\"description\" content=\"SOLAR warranty terms covering product defects, warranty period, consumer rights and dispute resolution under Finnish law.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/solar.fi\/en\/warranty-terms\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Warranty Terms - 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